Refund policy
💳 Refund & Cancellation Policy
Effective Date: May 2026
1. Order Cancellations You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel, contact our support team on whatsapp at 01038077957.
2. Returns & Refunds We want you to be completely satisfied with your purchase. If for any reason you are not happy with our product, you may return it within 14 days of delivery — no complicated questions asked. Simply contact us and we will guide you through the process.
3. Refund Eligibility To qualify for a refund, the product must be:
- Returned in its original packaging
- Unused or unopened
4. Refund Process Once we receive the returned product, we will inspect it and notify you by email or phone. Approved refunds will be processed within 3–5 business days to your original payment method.
5. Damaged or Defective Product If you receive a damaged or defective product, contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund at no extra cost — no return needed.
6. How to Request a Refund Requesting a refund is simple:
- WhatsApp us at 01038077957
- Provide your order number and reason for the return
- We will handle the rest
7. Late or Missing Refunds If you haven't received your refund after the stated period, please check with your bank first, then reach out to us at 01038077957.